Refund policy

We warrant the quality of our products however, if you receive an item that is faulty, or not as it should be, we will happily exchange your product. We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for an exchange (or refund if deemed necessary), your item must be unused and in the same condition that you received it.

To start a return, you can contact us at hello@bellimiei.com.au. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds (physical items)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bellimiei.com.au.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at hello@bellimiei.com.au

Shipping returns

To return your product, you should email hello@bellimiei.com.au for further instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning multiple items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Items with obvious signs of use
Any item not in its original condition, or is damaged for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and resolve it.